• Arrives all patients for their outpatient appointments via the eClinicalWorks system. During the check-in process, ensures full registration in eClinicalWorks is verified and that all appointment pre-requisites have been met. Updates any changes in Epic and copies insurance card and ID. Conducts HIPAA and AOB assessments for all new patients and ensures signatures are on file. Brings any issues with incomplete registrations or issues to management’s attention.
• Collects all payments, including copayments and fee-for-service payments. Accurately reconciles daily cash drawer and submits to management.
• Upon check-out, schedules all follow-up appointments and diagnostic testing. Refers to physician notes and orders placed. Communicates with the assistants and/or pre-auth coordinator with tests that require authorization.
• Reconciles all practice appointments at the end of the day for all patients that did not arrive and updates appropriate status in eClinicalWorks.
• In preparation for the next day’s clinic, prints medication lists for all patients and prints exam room schedule for the next day.
• Open practice in a timely manner, making sure all lights and equipment are turned on and functioning. Maintains general cleanliness and neatness of personal work area and patient waiting area.
• Assists in maintaining efficiency in our overall front end practice operations; is initiative-taking in identifying issues that could deter the clinic flow and helps to facilitate them. Communicates routinely and efficiently with provider and clinical techs on all pertinent patient matters that could delay the patient’s visit. Assists doctors with special requests as needed in relation to maintaining practice flow and patient care.
• Helps ship supplements and fill supplement orders.
• Performs other related duties as assigned.